We welcome your feedback
You are welcome to submit your feedback anonymously or send your name if you would like us to respond.
It is really important for us to continuously monitor and improve our services.
So, we welcome feedback from clients, staff and the general public because it informs this process.
Feel free to fill in this form and let us know how we did. You can submit your feedback completely anonymously, or you can provide you name, phone number and/or email so we can respond.
We appreciate your input.
If you would like to download the form, click on the button above. It is a printable file (which you can then mail us, at PO Box 1872, Coffs Harbour NSW 2450), or you can fill it in and save the file, then email it to us by clicking here.
For more information about our Feedback and Incident policies and procedures, the FAQ button above will take you to a pdf with ans
External Agencies
If you would prefer to lodge with an external agency:
- NDIS Quality and Safeguard Commission
Call 1800 035 544 or feeback@ndiscommission.gov.au - Commonwealth Ombudsman
Call 1300 362 072 or disabilityteam@ombudsman.gov.au - NSW Fair Trade
Call 133220 or visit www.fairtrading.nsw.gov.au - Older Persons Advocacy Network (OPAN)
Call 1800 700 600 or visit opan.org.au - Aged Care Quality and Safety Commission
Call 1800 951 822 or visit https://www.agedcarequality.gov.au/making-complaint
While this form can be submitted anonymously, if you would like to know the outcome of any issue you have raised, please include a contact email or phone. Thanks