Home Care Package services on the Coffs Coast

We support your health, your home and your independence

Aged Care Support & Home Care Packages Coffs Coast and NewcastleSubee can help in your home. You have come to the right page if you:

  1. want to stay at home longer and maintain your independence
  2. and you need aged care and support in your home to do that
  3. because you are eligible for a Home Care Package or are privately funding this care and
  4. you are looking for a reliable provider in Coffs Harbour and the Mid-North Coast of NSW.
We are an approved Home Care Package provider

Subee is an approved Home Care Package Provider. So, we can assist you, in your own home, with:

  • Aged care support in your home
  • Personal care support in-home
  • Clinical and nursing care in your home
  • Transportation services
  • Cleaning, domestic assistance and gardening services
  • Negotiating for other services that you require to maintain your independence
  • Home Care Package Plan Management.

Because we specialise in a wide range of support services we help with your health needs, your home and your independence.

Aged Care & Home Care Packages Information
Can I get help at home to stay at home longer?

Staying at home and independent for as long as possible is a goal for most of us. But the tasks which used to be easy get more difficult as we get older.

If you need help at home, to do tasks which are no longer as simple as they used to be, there are funding packages available to access services which help.

You may need help in your home with:

  • personal care (getting showered or dressed etc)
  • transport to get to appointments or social activities in your community
  • medical care at home (such as blood pressure monitoring, medication assistance, clinical and nursing services)
  • meal preparation or help with shopping and cooking
  • household tasks like cleaning or gardening

There are a variety of funding options available. And once you have secured the best package for you, Subee can help you with the services you need to stay at home.

What are the different types of funding packages?

The State and Federal Governments have a variety of solutions to help. Such as:

Subee can assist you in-home, either as a privately funded fee-for-service, or if you have a Home Care Package or iCare.

What is a Home Care Package?

Home Care Packages were developed to help you stay at home longer and give you choice and flexibility to receive the care and support you need to do that.

It funds you to get help with:

  • support your health (such as nursing care in your home, physiotherapy etc)
  • help you need to stay in your home (such as cleaning, gardening, domestic duties)
  • maintaining your independence (for example: transportation, personal care, help with bathing, meals, shopping etc)
  • provides social supports so you can maintain and grow your connection to the community (for example: transportation, access to activities and events)

There are four levels of funding based on the amount of help you need. (ie. Level 1 supports basic care needs through to Level 4 which supports high-level care).

Am I eligible for a Home Care Package?

Older Australians (usually 65+ or 50+ for Aboriginal and Torres Strait Islander people) who need this help, can apply for a face-to-face assessment of their eligibility for the services which can be funded through My Aged Care.

If you are not assessed as eligible, or you are waiting for this funding to be approved, you can access privately funded services at any time. Subee can help with that.

If the assessment finds that you are eligible to access services, you will receive a Home Care Package.

Where do I start?

Your first step is to register with My Aged Care.

Register by calling 1800 200 422 and have your Medicare card handy. This call usually takes about 10 minutes and you will need to answer a variety of questions about your health and your current circumstances.

(You can have someone with you during the call. So if you want help from a friend or family member to organise you and help make your decisions, you can. You may need to set up the “Appointment of a Representative” for that person to make decisions about your care. To do that, download this form and send it in – click here for more info.)

(If you need an interpreter, you can also ask for that when you call 1800 200 422.)

What happens during an Assessment?

When you call My Aged Care (on 1800 200 422) to arrange an assessment you will answer a number of questions about your health and current circumstances. At the end of the call, and if you meet the criteria, My Aged Care will send an assessor to meet you. They will come to your home and do a face-to-face meeting to better understand your needs and to work out what level of funding you need.

You will need your Medicare number, a copy of any referrals from your doctor and the contact details of your GP or other health related professionals you are currently seeing.

The questions they ask will include:

  • what support you have now
  • your current health
  • your current lifestyle
  • if you have any memory problems
  • if you have any issues with your daily tasks and activities
  • any issues with your home or safety.

They will be assessing your:

  • strengths
  • difficulties
  • goals
  • preferences for services.

They will work out what the level of service you need to help you to manage your day-to-day life and maintain your independence.

What happens after the assessment?

If they assess you as eligible for services, they will discuss options for services in your area.

If you are assessed as eligible for a Home Care Package, My Aged Care will send you a letter explaining that you have been put on a waiting list and will be contacted when a suitable package becomes available.

During this time, you can do research on the home care providers in your area. You will be able to find out the services they offer and the fees they charge. (Give Subee a call!)

Once you have received your funding, you then need to source a Plan Management Team, such as Subee, who will help you budget, plan and book the services, support and care your budget will allow you to access. (Give Subee a call!)

How much does it cost?

The government provides My Aged Care for senior Australians. All the information you need to know about the My Aged Care system is at their website. If you find this confusing, give us a call – we can help.

There are two types of fees for Home Care Packages at Subee – basic fees (which everyone will be asked to pay) and income-tested care fees (worked out by the Dept of Human Services).

The first is the government determined daily client contribution. The second is our administrative charge. We don’t charge you any other fees or charges.

Simple.

Once I have a Home Care Package, then what do I do?

When you are ready to discuss what you need and find service providers to help, give us a call.

Subee will book a time to send one of our helpful Service Coordinators to your house to discuss your needs. We listen to what your difficulties and goals are and help you decide on where to spend your budget. Then we deliver a plan to match your needs and funding.

That means we will:

  • always consult you and seek your approval in any decisions about your package
  • charge fees which are competitive (we don’t charge set up, entry or exit fees, and no case management fees – we just charge one administrative fee)
  • optimise the amount of help you can access
  • source the suppliers you need (eg. a gardener, a cleaner, a nurse, a carer etc)
  • book your services
  • manage the service providers, regardless of whether they are Subee staff or not, and monitor their performance
  • handle any problems and we always ask for your feedback
  • arrange the payment for the services and send monthly statements so you can keep track of the 12 month budget and get as much care as your budget will allow
  • and always strive to get the best value for your package-dollar.

You can trust that the reliable team at Subee will help you optimise the care and support that the Home Care Package can provide. So you can stay at home longer. Call Subee for more information.

Advocacy, Information and Education

If you need assistance with Advocacy, Information or Education to access federally funded aged care services, this service may help.

The Older Persons Advocacy Network (OPAN) is made up of nine state and territory based service delivery organisations. OPAN organisations support you and your representatives to effectively access and interact with Commonwealth funded aged care services and have your rights protected.

Visit their website: www.opan.com.au
Call them on: 1800 700 600
Download their brochure by clicking here.

HOME CARE PACKAGE SERVICES

As an approved Home Care Package Service Provider, Subee can help with your health needs, your home and your independence.

YOUR HEALTH

Subee support staff can help with a variety of services to maintain your health. Such as medication assistance, monitoring and checks, therapeutic supports, nursing assessments, welfare checks and access to allied health.

Our services cover diabetes support, dementia care, bowel care, catheter care, blood pressure monitoring, post-hospitalisation care, palliative care, stoma maintenance and foot care. And we can provide service 24 hours a day, 7 days a week, so after-hours care is available. Plus we can help you access medical supplies & equipment.

YOUR HOME

Subee can help you remain at home longer. We offer help and services to complete the tasks which are becoming harder to get done. We offer regular or one-off cleaning, lawn mowing and garden maintenance. And any sort of domestic assistance can be organised.

If you have a need which isn’t listed in this section, let us know what it is and we will do our best to source the help and support you need. Because we strive to provide flexible, tailor-made solutions to help you stay at home longer, no matter what they are.

So, just ask.

YOUR INDEPENDENCE

Subee can assist you to stay at home and stay independent for longer. And we help keep or grow your connections with your local community.

Because getting out and about is so vital to pursuing a full life, our transportation services are all wheelchair accessible. Our transport service can be utilised for getting to appointments or daily living (such as shopping) and social activities.

And our support staff can also assist you with personal care, such as meal preparation, showering, dressing, grooming, shopping, support with eating.

HOME CARE PACKAGE MANAGEMENT

As outlined in the sidebar above, when you are ready to discuss what you need and find service providers to help, give Subee a call.

We will book a time to send one of our helpful Service Coordinators to your house to discuss your needs. We listen to what your difficulties and goals are and help you decide on where to spend your budget. Then we deliver a plan to match your needs and funding.

That means we will:

  • always consult you and seek your approval in any decisions about your package
  • charge fees which are competitive (we don’t charge set up, entry or exit fees, and no case management fees – we just charge one administrative fee)
  • optimise the amount of help you can access
  • source the suppliers you need (eg. a gardener, a cleaner, a nurse, a carer etc)
  • book your services
  • manage the service providers, regardless of whether they are Newlake staff or not, and monitor their performance
  • handle any problems and we always ask for your feedback
  • arrange the payment for the services and send monthly statements so you can keep track of the 12 month budget and get as much care as your budget will allow
  • and always strive to get the best value for your package-dollar.

You can trust that the reliable team at Subee will help you optimise the care and support that the Home Care Package can provide. So you can stay at home longer. Call us for more information.

Grandfather grandaughter
aged care in home

Privately funded support services

If you need care or support services, but have not yet been approved for a Home Care Package, or have been assessed as ineligible we can still help. We offer a fee-for-service arrangement so you can privately fund the care you need.

Give us a call if you would like to discuss.

RESPITE CARE

Your Home Care Package can also provide funding for Respite Care services in your home. This means that if your carer needs a break, and you need support while they are away, Subee can help.

We can tailor a plan that will meet both you and your carer’s needs. So, while your carer takes a breather, we provide services to support you maintain your health, independence and your home.

Subee is also available to supply support services to those who are holidaying in the Coffs Harbour area, so give us a call and ask how we can help.

respite care
NEED AGED CARE SUPPORT SERVICES IN YOUR HOME?

Talk to Subee in Coffs Harbour about Home Care Packages

Why choose Subee Newlake?

FLEXIBLE HELP

Helpfulness and flexibility are at the centre of everything we do. Because your choices determine the care we provide, so you can live life the way you want.

24 HOURS A DAY

We’ve been caring for families like yours since 1992. So you have nearly 30 years of experience available to you, 24 hours a day, 7 days a week.

LOCALS HELPING LOCALS

Subee is a local, family-owned business. And we employ over 130 great local people. So, we provide reliable support where and when you need it.

YOU’RE IN SAFE HANDS

We have a proven track record. Subee takes accreditation, training and regulations very seriously. So, you’re in safe hands.

Menu